Credit Control Specialist

Full-time,
Glenmarie, Shah Alam
About Us

MHub is a PropTech company. MHub is Malaysia's leading end-to-end property transaction platform capturing 60% of the nation’s total primary residential transactions. Current accumulated bookings are 350,000+ from 2,500+ projects with a total value of RM 43 billion. 10 out of the top 15 biggest real estate developers in Malaysia use MHub.

Responsibilities
  • Key Competencies:
    • Ability to work under pressure and meet tight deadlines.
    • High level of integrity and professionalism in handling sensitive financial information.
    • Strong problem-solving skills and the ability to make sound decisions.
    • Team-oriented with the ability to collaborate effectively across departments.
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  • Client Onboarding & Support:
    • Managed and lead the onboarding of new & existing clients, user training, troubleshooting, bug reporting, integration requirements, and technical support.
    • Manage technical/product requirements for new features/enhancements with the product team.
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  • Stakeholder management:
    • Managing task delivery - tech team and sales team.
    • Constant communication with all-level users (Top management/Managerial/executive) on the best practices for utilizing the platforms.  
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  • Workflow Development & Consultant:
    • Develop and consult workflows, reporting, insight, or best practices to optimize client operations.
  • Customer Relations:
    • Build and maintain strong customer relationships, addressing system queries and issues professionally and efficiently.
    • Collaborate with sales, customer success, and product teams to resolve the issues that may impact the client’s BAU. 
    • Provide advice and guidance to customers as and when the assistance is needed.
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  • Presentation (pre-sales & post-sales):
    • Assist sales team on demo sessions with potential clients and technical Q&A 
    • Collaborate with the sales team in go-to-market strategy planning.
    • Willing to travel for the Onsite training upon client’s request. 
Qualifications
  • Bachelor's degree in finance, accounting, or related field preferred.
  • Proven experience in credit control, accounts receivable, or related financial role.
  • Strong understanding of credit and collections processes, including credit assessment, invoicing, and collections techniques.
  • Excellent communication and negotiation skills, with the ability to interact professionally with customers and internal teams.
  • Proficiency in financial software and Microsoft Office Suite, with advanced Excel skills preferred.
  • Detail-oriented and analytical mindset, with the ability to identify trends, analyze data, and make informed decisions.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Familiarity with project management methodologies and tools is a plus.
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